For stores, e-commerce, agencies, clinics and support teams

All your business WhatsApp numbers in one window

One number for sales, one for support, one per store or one for your Spanish-speaking customers: Multly keeps them side by side, each in its own isolated session, free with no time limit. With Pro, your team gets notes, tasks, quick replies, a CRM, AI, metrics and a local archive that shows deleted and edited messages.

Pro free for 14 days when you confirm your new account email. No card needed.

For Windows 10 and 11. Independent app, not affiliated with Meta or WhatsApp.

Multly window with four accounts in the sidebar, each showing its unread count, the chat list of the open account, a chat with a customer and, on the right, her CRM contact with stage, value and next follow-up.
Multly images with fictional data. The chat area is illustrative: in the app, it is the official WhatsApp Web, with photos, documents and voice messages.

Built for day-to-day customer service

Everything runs on your computer. You still use the official WhatsApp Web; Multly organizes the work around it.

On Pro, every chat becomes customer service that sells

A message that appeared in Multly or arrived as a notification stays in view even after it is deleted, AI works in the open chat, and the CRM, metrics and reminders make sure no customer is left waiting.

  • Message deleted? It stays in the chat Pro only

    Multly stores on your computer the messages that appear on screen and the text of notifications. When someone deletes one, the copy appears in the WhatsApp Web bubble itself; when they edit one, the original text appears right below the new one.

    • Deleted: the copy in the same place, noting who deleted it, even a group admin; when unsure, only who sent it
    • Edited: the original text right below the new one
    • Photos that appeared on screen and audio you played are kept
    • Search the entire archive, across all accounts
    • Retention period and storage per account, and turn it off anywhere
  • AI for customer service Pro only

    The AI reads the open chat and gets your work moving. You see what will be read first, and nothing is sent on WhatsApp without your confirmation.

    • A summary of what was agreed and what is still pending
    • A suggested reply in the tone you choose, right in the message field
    • Suggested label and funnel stage, applied only if you accept
    • Reads the messages on screen or the chat’s local archive

    Works with AI on your own computer

  • Customer service CRM Pro only

    Every chat becomes a contact in your sales funnel, with deal value, next follow-up and history, without leaving Multly.

    • A funnel with your own stages: create, rename and reorder
    • Columns per stage: drag the card to move it forward
    • Deal value and the total for each stage
    • Next follow-up with date and time, with overdue ones highlighted
    • A summary of what the local archive kept from the chat
    • Search by name and filter by stage, label and follow-up
    • CSV export for your spreadsheet
  • Customer service metrics Pro only

    Know how quickly you reply, how many customers are waiting and when chats come in, per account or in total, based on the chats opened in Multly.

    • Time to first reply and average reply time
    • How many are waiting for a reply right now, and the longest wait
    • New chats and daily volume, in a chart
    • Heat map by day of the week and hour
    • Compare with the previous period: today, 7 or 30 days, or custom dates
    • Per account or in total, with CSV export
  • Reminders right on time Pro only

    The CRM’s next follow-up and each task’s due date become a notification at the set time, with an Open chat button so you can reply right away.

    • Anything due while Multly was closed is flagged as soon as you open it
    • A list of overdue and today’s items, from all accounts
    • With do not disturb on, the reminder waits until you are back
  • Sync across computers Pro only

    Serve customers from more than one computer with everything up to date. Data is encrypted on the computer before it leaves, with a recovery phrase that only you have.

    • Notes, tasks, quick replies and labels
    • CRM contacts and stages
    • Each account’s name, color and group

    End-to-end encryption: not even Multly can read it

On Pro, your customer service routine stays in order

The context of every chat, ready-made replies, all your accounts on one screen and your data protected on your computer.

  • Notes, labels and tasks Pro only

    In every chat: notes, labels and tasks with due dates, so no one forgets what was agreed with the customer.

  • Quick replies with automatic variables Pro only

    The customer’s full and first name, from the CRM or the open chat, the agent’s name, the date and the time fill in on their own. Anything that can’t be known for sure, such as a name in a group chat, becomes a field for you to fill in, and nothing is sent without your review.

  • Global search Pro only

    A single search across the notes, tasks and local archive of all accounts.

  • Operations dashboard Pro only

    Unread chats, time without a reply and memory used by each account, on a single screen.

  • Notifications tuned per account Pro only

    Sound, text preview and business hours for each account, and a do not disturb mode that silences them all at once.

  • PIN lock, manual or automatic Pro only

    Lock Multly with a click or a shortcut, or let it lock itself after 1 to 60 minutes of inactivity and when Windows is locked or the computer goes to sleep. Only someone who knows the PIN gets back in.

  • Encrypted backup Pro only

    Password-protected backup, with restores verified before they are applied.

  • AI writing assistant Pro only

    Improve, correct, shorten or change the tone of your text with Anthropic, OpenAI, Gemini, Groq, Mistral, DeepSeek, OpenRouter, xAI or another OpenAI-compatible API, or with local AI in Ollama and LM Studio.

The essentials, already on the free plan

No time limit and no card: download, connect your accounts and serve customers on the full WhatsApp Web, with the basics done right.

  • Your accounts in a single window

    The full WhatsApp Web on each account, with its own isolated session. Switch accounts without reloading the page.

  • Notifications with the account name

    Every system notification tells you which account it came from, so you reply from the right number.

  • Memory saving

    Accounts in saving mode are suspended while hidden and free up memory until you go back to them.

  • Automatic recovery

    If an account’s page crashes or stops responding, Multly flags it on the account and reloads it on its own, with a retry limit, while the others keep serving customers.

  • Private by default

    Data encrypted on your computer with SQLCipher. No telemetry.

  • Theme, shortcuts and command palette

    Light or dark theme, shortcuts your way and the command palette (Ctrl+K) to reach any account or command from the keyboard.

  • Organized accounts

    Give each account a group, pin the main ones, reorder them and disable idle ones without losing anything.

  • Profile photo on every account

    The sidebar shows each account’s WhatsApp profile photo, so you can spot the right one at a glance.

  • Separate downloads per account

    Each account downloads to its own folder, and files that can run programs only open with your confirmation.

  • Seven languages

    Multly and its installer speak English, German, Spanish, French, Italian and Brazilian and European Portuguese, so each agent can work in their own language, and WhatsApp Web opens in the language chosen in Multly.

  • Secure updates

    Multly finds the new version, checks its digital signature and installs it only when you confirm.

Take a look inside Multly

Real app screens with sample data. Pick a feature and see how Multly organizes customer service, sales and security around WhatsApp Web.

Multly window with four accounts in the sidebar, each showing its unread count, the chat list of the open account, a chat with a customer and, on the right, her CRM contact with stage, value and next follow-up.

Accounts side by side

All your accounts in one window, unread chats at a glance and the customer card alongside.

  • Each account has its own isolated session, with no reload when you switch
  • An unread counter on each account in the sidebar
  • On Pro, a side panel with notes, tasks, quick replies and the CRM for the open chat
Image 1 of 13

Multly images with fictional data. The chat area is illustrative: in the app, it is the official WhatsApp Web, with photos, documents and voice messages.

How it works

  1. Install Multly

    Download the installer for Windows and install it on your computer.

  2. Connect your WhatsApp accounts

    Open Multly and connect each account using the QR code. No account needed to get started: the free plan is ready to use.

  3. Subscribe to Pro whenever you want

    Create your free account, here on the website or in the app, and subscribe to Pro, monthly or yearly, to unlock everything.

Download Multly

Plans

Start for free. To unlock everything, subscribe to Pro monthly or save with the annual plan. For customer service teams, the Team plan charges per agent.

Try Pro free for 14 days: it starts when you confirm your new account email, with no card and no automatic charge at the end.

Free

No cost and no time limit.

US$0.00per month

  • Up to 2 WhatsApp profiles
  • 1 computer
  • The full WhatsApp Web, notifications with the account name, saving mode, automatic recovery, theme, shortcuts and command palette, downloads per account, profile photo, seven languages, Brazilian Portuguese spell checker and accounts organized in groups

Monthly

All of Pro, paid month by month.

US$9.90per month

  • Unlimited WhatsApp profiles
  • 3 computers
  • Local archive: deleted and edited messages in view in the chat, photos and audio kept
  • AI for customer service: summary, suggested reply, label and funnel stage
  • CRM with a column funnel, deal value, next follow-up and CSV
  • Customer service metrics: reply times, waiting, volume and period comparison
  • Reminders for the next follow-up and task due dates, right on time
  • Notes, labels, tasks and quick replies with automatic variables
  • Global search and an operations dashboard with each account’s unread chats and time without a reply
  • Notifications tuned per account: sound, preview, business hours and do not disturb
  • PIN lock, manual or automatic, and encrypted backup
  • AI writing assistant, in the cloud or on your own computer
  • Sync across computers, with end-to-end encryption
  • The full WhatsApp Web, notifications with the account name, saving mode, automatic recovery, theme, shortcuts and command palette, downloads per account, profile photo, seven languages, Brazilian Portuguese spell checker and accounts organized in groups
Subscribe to Monthly

Cancel anytime. Pay by card, through Stripe.

Annual

2 months free

All of Pro, paid once a year.

US$99.00per year

  • Unlimited WhatsApp profiles
  • 3 computers
  • Local archive: deleted and edited messages in view in the chat, photos and audio kept
  • AI for customer service: summary, suggested reply, label and funnel stage
  • CRM with a column funnel, deal value, next follow-up and CSV
  • Customer service metrics: reply times, waiting, volume and period comparison
  • Reminders for the next follow-up and task due dates, right on time
  • Notes, labels, tasks and quick replies with automatic variables
  • Global search and an operations dashboard with each account’s unread chats and time without a reply
  • Notifications tuned per account: sound, preview, business hours and do not disturb
  • PIN lock, manual or automatic, and encrypted backup
  • AI writing assistant, in the cloud or on your own computer
  • Sync across computers, with end-to-end encryption
  • The full WhatsApp Web, notifications with the account name, saving mode, automatic recovery, theme, shortcuts and command palette, downloads per account, profile photo, seven languages, Brazilian Portuguese spell checker and accounts organized in groups
Subscribe to Annual

One charge per year. Turn off renewal anytime. Pay by card, through Stripe.

Team

Pro for every agent, at a lower price per agent.

US$7.90per agent per month

On Annual: US$79.00 per agent per year.Starting at 3 agents, including the subscriber.With 3 agents: US$23.70 per month.

  • All of Pro on each agent’s account, with the Pro limits for each one
  • Email invites and seats you increase or reduce in the dashboard
  • A single charge for the whole team, monthly or yearly
Subscribe to the Team plan

Pay by card, through Stripe.

Frequently asked questions

Straight answers for stores, agencies, clinics and support and sales teams that serve customers on WhatsApp, in one language or several.

How many WhatsApp accounts can I use at the same time?

With Pro, as many as you want: one per store, brand or department, or separate lines for customers who speak English and Spanish, all side by side in a single window. The only limit is your computer’s memory, and Multly helps there by suspending idle accounts in saving mode. On the free plan, you start with 2 accounts, with no time limit and no card.

How fast can I get started?

In a few minutes. Download the installer, open Multly, add an account and scan the QR code with your phone, just like WhatsApp Web. To start on the free plan, you do not even need an account.

Why use Multly instead of browser tabs?

Because browser tabs were not built for customer service. In Multly, every account stays connected when you close and reopen the app, switching accounts is instant, unread chats from all of them show up in the sidebar and every notification tells you which account it came from. A frozen page reloads on its own, and idle accounts free up memory. On Pro, around WhatsApp you get quick replies, notes, labels, tasks, search across all accounts, a dashboard that shows which account has gone longest without a reply, the local archive with deleted and edited messages, the CRM and AI for customer service.

Can WhatsApp ban my number for using Multly?

Multly opens the official WhatsApp Web, exactly as your browser does. It does not send messages on its own, does not send in bulk and does not use bots, which are the most common reasons for bans, and it does not change anything in WhatsApp: what it adds, such as the copy of a deleted message, appears only on your screen. You serve customers just as you would on WhatsApp Web, only with everything organized. WhatsApp’s anti-spam rules still apply to what you send, as on any device.

Are the accounts really kept apart?

Completely. Each account has its own session, its own cookies and its own database, encrypted with a key of its own. If one account’s page crashes or stops responding, Multly reloads just that one, automatically, and the others keep serving customers. Removing an account deletes all of its data without touching the rest.

Will it slow down my computer?

Multly is built to run light. Each account uses practically the same memory as WhatsApp Web open in a browser: we measured about 460 MB on a real account. Accounts in saving mode are suspended when idle and free up memory until you return to them, and accounts in always-on mode are never suspended unless you decide.

What happens when WhatsApp Web changes?

WhatsApp keeps working as usual, because Multly shows the official page as it is. The extra features keep up with changes through app updates, which Multly finds on its own on Windows and installs with your confirmation. If something changes before the fix is out, you get a notice and keep serving customers.

What does Pro add?

Everything that makes a difference when WhatsApp is your sales channel: more accounts and more computers, the local archive that keeps even deleted and edited messages, AI that summarizes chats and suggests replies, the CRM with a funnel and follow-up reminders and customer service metrics. Plus what keeps the day organized: notes, labels, tasks, quick replies with automatic variables, global search, the operations dashboard and notifications tuned per account, with PIN lock, encrypted backup and sync across computers to protect it all. The free plan has no time limit and gives you the full WhatsApp Web on more than one account in a single window.

Can I try Pro before I pay?

Yes, and no card needed. Every new account gets 14 days of full Pro when it confirms its email. There is no automatic charge at the end: if you do not subscribe, the account goes back to the free plan on its own, and what you created stays on your computer, read-only, until you subscribe.

Monthly, Annual or Team: which one should I choose?

For one person, Annual is the best deal: the same Pro as Monthly, charged once a year and for less, as shown in the plans table. For several agents, the Team plan gives Pro to each one at a lower price per agent than individual Pro. Pay by card or, in Brazil, by PIX, and switch from Monthly to Annual whenever you want without losing a single day.

Can my whole team serve customers with Multly?

Yes, that is exactly what the Team plan is for. Starting at 3 agents, each agent gets Pro on their own account, installs Multly on their own computer and connects the numbers they handle using the QR code. The subscriber pays a single bill, invites agents by email and manages seats in the dashboard.

Can I add or remove agents whenever I want?

Yes, in the dashboard, anytime. To add agents, you pay only the prorated amount for the days left in the period, and the new agent joins as soon as it is paid; with PIX, in Brazil, a small amount goes on the next charge and the seat is active right away. A reduction takes effect from the next renewal, and removing someone frees up the seat right away.

What if I cancel?

You cancel in the dashboard, without talking to anyone, and keep Pro until the last paid day. Nothing is deleted from your computer: notes, labels, tasks and quick replies stay there, read-only, and a PIN you already set up keeps locking the app. When you come back to Pro, everything becomes editable again, and the local archive and the extra accounts return just as they were. And if you change your mind right after subscribing, you get a full refund: within 7 days of subscribing in Brazil, and within 14 days in the European Union.

Which currency do I pay in, and how does tax work?

The currency follows the country you are browsing from: Brazilian real in Brazil, euro in the euro countries, pound sterling in the United Kingdom, Swiss franc in Switzerland and Liechtenstein, peso in Mexico, Colombia and Chile, sol in Peru and US dollar everywhere else. List prices do not include tax: where Multly collects tax, it is calculated for that same country and shown separately at checkout, on the invoice and on the receipt. In the European Union, the United Kingdom, Switzerland, Norway and Iceland, the price you see already includes the tax; in the United States and Canada, any tax is added at checkout. Businesses with a valid VAT number can buy without tax, under the reverse charge, where checkout offers the option.

Are my chats safe?

They stay on your computer, in encrypted databases, and never go to Multly’s servers. The app has no telemetry. Even Pro sync is end-to-end encrypted: the server stores data that not even Multly can read.

How does AI help with customer service?

It summarizes a long chat, suggests a reply in the tone you choose and recommends the label and funnel stage. The suggestion appears in the message field for you to review and send, and nothing goes out without your confirmation. Want full privacy? Run the AI on your own computer, with Ollama or LM Studio, and no chat ever leaves the machine.

Can my company use Multly under the GDPR or LGPD?

Multly was designed for it. Chats, the local archive, notes and the CRM stay on the company’s computer, and Multly does not receive this content. The company stays in control: it decides what to keep, and it can turn off the local archive per account and adjust the retention period. With cloud AI, each provider has its own terms; with local AI, nothing leaves the computer.

Is my account protected?

Yes. You can turn on two-step verification, with a code from your phone and recovery codes, see and end open sessions in the dashboard and, on Pro, lock Multly with a PIN, with a click or automatically after a few minutes of inactivity or when Windows is locked. Passwords are stored only as a hash, and login is protected against repeated attempts.

I switched computers. Do I lose anything?

No. Each WhatsApp account is connected again using the QR code, and the chats come from WhatsApp itself. On Pro, log in with the same account on the new computer, and with sync and your recovery phrase, your notes, tasks, quick replies, labels and the CRM come over on their own; the local archive moves through an encrypted backup.

Does it work without internet?

WhatsApp needs internet, but what Multly stores stays on your computer: on Pro, notes, tasks, quick replies, search and the local archive work without a connection. The license stays valid for a few days offline, and nothing is deleted if it expires.

Does it work on Mac and Linux?

For now, Multly runs only on Windows. There is no Linux version, and a macOS version is under consideration, with no date yet.